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Refund policy

Pocket Factory products are custom-made and personalized for each customer. Because of this, all sales are generally final once production has begun.

If your order arrives damaged, defective, materially different from the approved order details, or otherwise has a problem, contact us and we will review the issue and work with you in good faith toward a reasonable solution.

Depending on the circumstances, we may offer a redesign, replacement, partial refund, store credit, or other resolution. Refunds and replacements are not automatic and are handled on a case-by-case basis.

Customers may be asked to provide photos, order details, or return the product before a replacement or refund is considered.

Personalized items cannot normally be returned simply because the customer changes their mind after production has started.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

For assistance, contact: bryton@getpocketfactory.com

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50% off your first order on packs of up to 3 cards (1, 2 or 3 cards, Matte or Glossy). Bigger packs are regular price. $14.50 example is for 2 Matte cards (regularly $29). One use per customer. Cannot combine with FACTORY or other product/order discounts. Campaign limited to 50 redemptions.