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A technician can finish a job and receive thanks without the customer leaving a public review. A thank-you to the technician is not a submitted review about the company. Offer every customer the same optional invitation to leave an honest review, regardless of how the visit went; a tap card can make the company's Google review link easier to find.
Where a review invitation can get lost
Consider this illustrative visit, not measured conversion data:
| Moment | What the customer feels | What happens to your review |
|---|---|---|
| Tech finishes the job, walks them through it | Grateful, relieved | The visit is still fresh |
| Customer says "thank you so much" | Thanks directed at the person who helped | Their thanks are directed at the technician |
| Tech leaves | Back to normal life | Other priorities can take over |
| You text a review link that evening | "I'll do it later" | The link may be set aside |
| Your automated follow-up, day 3 | "Forgot, sorry" | The follow-up may go unanswered |
A company review link gives people a way to share feedback about their experience. A later invitation gives the customer another opportunity to choose whether to respond.
3 ways field teams collect reviews, compared
| Method | What happens | Where it breaks | Cost |
|---|---|---|---|
| Verbal "leave us a review" | Tech asks, customer nods | The customer still has to find the correct business profile | Free |
| Follow-up text with your review link | Arrives hours after the visit | The recipient may postpone or miss the message | Time and messaging costs vary |
| Tap card with YOUR branding and YOUR review link | Tech says "If you'd like to share an honest review, you can use this card whenever convenient. It's optional." Your logo is on the card, and it opens your company's review link | Someone can offer a brief, optional invitation; the customer decides whether and when to review | $19 one-time, no subscription |
The end-of-visit ritual
- Give every tech one card on their lanyard or tool bag. A 5-pack ($59) outfits a small crew; a 25-pack ($229) covers a full team. One-time cost, with no app or subscription required.
- Offer an optional invitation, not a speech. "If you'd like to leave an honest review, this card opens our Google review page. You can use it whenever convenient, and it's optional." Do not ask customers to complete a review on-site or request a particular rating or content.
- Point the card at YOUR review link. Your supplied link is programmed before shipping, so provide your company's Google review link rather than your homepage.
- Keep invitations consistent and optional. Offer the same neutral invitation regardless of the customer's experience. Do not set staff review-solicitation quotas or reward staff for asking for or obtaining reviews.
Honest alternatives
- Reputation software: an option for companies that already send neutral review invitations to every customer — see how contractors with one-time-job customers structure it. Check current pricing and whether its invitation process follows Google's review policies.
- Tech asks, office sends the link: a later link can be useful when you have an appropriate contact route. For field-service examples, see how mobile operators without a counter can share a review destination.
- No review bonuses or solicitation quotas: Do not tie staff rewards to review requests, review counts, or ratings. Keep any invitation neutral and optional.
- Google's free review link: use the review link from your Google Business Profile. The card provides a physical way to open that link with NFC on compatible phones or the QR code on the back, whenever the customer chooses.
Policy line you can't cross: Google prohibits review incentives, selective positive solicitation, pressure to leave reviews on-site, staff review-solicitation quotas, and requests for specific review content. Offer a neutral invitation consistently, make it optional, and do not reward staff for asking for or obtaining reviews.
Pricing: one Matte card is $19 as a one-time purchase, with no app or subscription required. Matte packs: 2/$29, 3/$39, 5/$59, 10/$109, 25/$229, 50/$399. A printed QR backup is included by default. Glossy prices: 1/$21, 2/$33, 3/$45, 5/$69, 10/$129, 25/$279, 50/$499. Free U.S. shipping. Most standard orders are expected to be produced and shipped within approximately 3–5 business days; delays are possible.
Get Google review cards from $19 for one Matte card or $29 for two; your supplied link is programmed before shipping.
FAQ
Can post-visit texts work for field services?
A later message may go unanswered, but it also gives customers time to respond privately. Neither an in-person card nor a follow-up guarantees a review. The tap card offers a way to open your company's review link whenever the customer chooses, without requiring an immediate review.
Should each tech have their own Google profile?
For feedback about the company, provide the review link for the business that delivered the service. The card opens that selected destination; it does not create a profile or combine reviews from different profiles.
What if the customer doesn't have NFC enabled?
The tap works on iPhone XS or newer and NFC-enabled Android, with a printed QR backup included by default; most phone cameras or a QR-scanning app can open it.
Which review link should I provide?
Your supplied link is programmed before shipping. Confirm that it opens your company's intended Google review page before placing your order.
